Unpacking, setup and connection support. USB, WiFi/Wireless, Network and even LPT/Parallel port.
Show you how to change the ink, load the paper and perform a scan/copy.
Off warranty Commericial Printer & Copier configuration and networking support. Ricoh, Xerox, Canon, HP, etc..
Canon or Brother printers recommended for home office/small office (less than 10 people). Also recommend Ricoh, but you won't find them in your typical office supply/computer store.
Reliable, durable and typically easy to setup and use.
Canon has better picture quality at a higher cost per page.
Brother prints photos just fine, but hold it up to a Canon print and you will generally see the difference.
Laser printers have the lowest cost per page in the long run. Toner cartridges cost more than inkjet, but do thousands of pages. Inkjet cartridges do only hundreds of pages...